Virtual Care

Well Connection Telehealth

You can see licensed doctors and providers for minor medical and behavioral health care services with $0 copays*, using live video visits on your favorite device.

Blue Cross Blue Shield (BCBS) Well Connection telehealth video visits are secure. Board-certified physicians and licensed clinicians are required to provide patients with private, secure, HIPAA-compliant, and confidential online visits.

You and your family members can visit doctors and providers anytime, anywhere in the United States, at home, work, or on vacation—weekends and holidays included. All you need is an internet connection and a smartphone, tablet, or computer with a webcam.

* HDHP: must meet your deductible first. 

Get Started

Well Connection is easy to use. To get started, download the BCBSMA MyBlue app or visit bcbsma.com.

Virtual Primary Care

Through a collaboration with Firefly Health and Carbon Health, MIT health plan members can take advantage of $0 cost virtual primary care and mental health visits with select providers via chat, text, phone, and video—and see in-network providers in person when needed. Non-preventive services for High Deductible Health Plan participants are subject to a deductible.

To get started with your Virtual Care Team, you will select a virtual Primary Care Provider (PCP). You will also get access to a care coordinator, and your team may include other experts, such as a mental health specialist, based on your needs. Scheduling visits is as easy as hopping online, with appointments available in days, not weeks. Plus, you can reach out to your team with questions via talk, text, email, and chat.

After your first visit, you will receive a welcome kit which may include connected medical devices, like a blood pressure monitor, that make your virtual care as thorough as in-person visits. When you do need in-person care, your team will help find a specialist who works for you and follow up with you after the appointment.